Support SLA

We strive to provide prompt, effective support to our clients. This page describes our Service Level Agreement (SLA) targets.

Response Times

Expect a response to support requests within 1 business day (24 hours). Hopefully we can get to your issue quickly!

Business Hours

Monday to Friday (except for Australian holidays), 9am - 5pm AEST.

Fixes and Improvements

There is no specific response times for bug and improvement requests, but they are reviewed regularly for consideration to be included in a future release. If you need a response urgently, please let us know and we'll do our best!

Fixes and improvements are made in the next released version of the software based on our internal roadmap and capability.

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